Frequently Asked Questions about Hotel Reservations

How do I find available hotels for the period I want to stay ?

In the search menu on the left containing the check-in and check-out data, please select the dates of your stay and thick 'Show only available hotels'.

How do I search for hotels by price ?

In the selection box at the top of the search page you can list the hotels by price (when searching for available hotels on a specific date), popularity, stars, or guest review score.

How do I search for hotels with specific facilities such as, for example, a pool or hotels that offer family rooms ?

In the search menu on the left, you have to click on the link "Show advanced options". There you can refine your search by selecting different facilities such as a pool, family rooms, pets allowed, fitness centre, etc..

Where can I find the contact details of the hotel, hotel's email address or telephone ?

The contact details will be given, after you have made the reservation, in the confirmation email. The address of the hotel can always be found at the top of each hotel page.

Where can I find the directions to the hotel?

At the bottom of the hotel overview page you can find travel information with details on location and directions. On the top left there is an extensive map of the area around the hotel.

Can you make a booking on our website for tonight ?

Yes you can make a reservation but please ensure that you enter your credit card details correctly as there is very limited time for us or the hotel to contact you in the event that your card is not valid or is not correct. Please note: It may take also some time to securely transmit your reservation to the hotel.

What's the difference between a Double room and a Twin room?

A double room has one double bed. A twin room has two single beds. Both accommodating two persons

We have children; can we get extra beds in the room?

We advise to book a room according to the number of guests that will occupy it. Should you not find a room that can accommodate all guests, Please ensure to check the hotel’s policy for children and extra beds/cots. When the hotel accepts extra beds/cots and/or children in their policies, please add the request for the extra bed/cot and the age of the children in the guest comments box. The hotel will do their utmost to accommodate your request. The extra cost will not be included in the total reservation price. In order to guarantee the request and the price please contact the hotel directly on the contact details provided on your confirmation.

Can I generally request an extra bed for a third person in a double room and at what costs?

We advise to book a room according to the number of guests that will occupy it. It will depend on each hotel's policy and availability. Please check the hotel’s policy and pricing for extra beds on the hotel’s page. When the hotel accepts extra beds in their policies, please add the request in the "Remarks" box in the booking process. The extra cost for the bed will not be included in the total reservation price. In order to guarantee the request please contact the hotel directly on the contact details provided on your confirmation.

Are the rates on your website per person or per room?

On the cheaphotels4uk.com website all rates are given per room per stay, unless stated differently.

Do I pay a reservation fee?

No, we will not charge you a reservation fee.

Is breakfast included in the price?

This depends on the hotel and on the room type selected. Once you have retrieved the availability for a specific hotel for the requested dates, you can click on the room name to find information about breakfast, taxes and room facilities.

Are taxes included in the room rates?

Once you have retrieved the availability for a specific hotel for the requested dates, you can click on the room name to find information about breakfast, taxes and room facilities.

Do you offer special discounts (for seniors, airlines employees, etc)?

Cheaphotels4uk.com provides you already the best available rates for the dates of your stay. The discounts are already included and therefore it is not possible to have any other discount on the confirmed price.

Can I use discount vouchers (e.g. issued by magazines, shops, etc.)?

No, via our website it is not possible. You will have to book through the organisation issuing the voucher.

Why does cheaphotels4uk.com need my credit card details?

The hotel requires a valid credit card to guarantee the reservation in the event of a late cancellation or no show. The hotel can decide to pre-authorise your credit card to ensure that the card is valid and has sufficient funds.

Does the hotel need a deposit or a payment in advance? Pre- authorization ?

You will pay for your stay at the hotel. If the hotel requires a deposit, it will be clearly mentioned on the overview page of the hotel. Note that some hotels perform a pre-authorisation check on your credit card as an extra guarantee. A pre-authorisation is a validity check of your credit card. This "blocks" an amount which could range from one night to the entire cost of a reservation. This is a precaution that the hotel takes in case of no show or late cancellation. The amount should be "unblocked" within 1 or 2 weeks.

What types of credit card can I use to guarantee the reservation?

MasterCard, Visa, Diners Club and American Express are accepted as a guarantee. However, it is possible that the hotel does not accept all of these for payment. Please check at the bottom of the overview page of the hotel in the "Hotel Policies" section for 'Accepted credit cards'.

Can I pay for my stay at the hotel with a different credit card than the one used to guarantee the reservation?

As the credit card details are only needed for guarantee purposes, you can pay at the hotel using the payment method of your choice.

My credit card has been charged. How can I get a refund?

Cheaphotels4uk.com never charges our guests' credit cards. The charge has been performed by the hotel. Therefore, you will need to contact the hotel directly. The hotel's contact details can be found in your reservation confirmation e-mail.

I do not have a credit card. Can I still book a room?

Unfortunately all hotels require a credit card to guarantee a reservation. We are not able to process any reservation without a credit card.

Is it safe to fill in my credit card number?

Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by Thawte.

Can I make a reservation using someone else's credit card ?

Yes you can make a reservation. Of course only if you have permission from the card holder. Please state this in the "Remarks" box when making your reservation. The hotel may require authorisation from the card holder Please also note that in the case of a No Show, late cancellation any penalties will be charged to the card provided.

How do I know that my reservation is confirmed?

When you have completed the four steps of the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. We advise you to print it out. Within a couple of minutes, you will receive a confirmation email containing more information such as the hotel's contact details.

I have booked a hotel but I did not receive a confirmation by email. What do I have to do?

Please check the inbox and Spam/Junk folder for the email address provided during the reservation process. To view your confirmation you can also log in to My Booking or View/cancel reservation with your book number and pin code. If you wish to receive assistance please contact us at customer.service@booking.com.

How many rooms can I book in one reservation?

A maximum of 10 rooms (if available) can be booked in any one reservation. If you want to make a reservation for more than 10 rooms, please send an email to group.reservations@booking.com. It is not possible to book a meeting room.

What are the check-in and check-out times of a hotel?

The check-in and check-out times are different for every hotel. You will find them on the "Hotel Policies" section at the bottom of the hotel overview page. If you are going to arrive late or very early, we advise you to let the hotel know in advance using the Remarks field in the reservation form (in English or the language of the hotel if possible), or inform the hotel directly using the contact details you will find in your confirmation email.

How can I request an early check-in or late check-out time?

We advise you to contact the hotel. You will find the contact details of the hotel in your confirmation email.

I will be arriving late in the evening at the hotel. Can I still check-in?

You will find the check-in times on the "Hotel Policies" section at the bottom of the overview page of the hotel. We advise you to contact the hotel to make sure you can check-in late. You will find the contact details of the hotel in your confirmation email.

How do I know if the hotel has parking facilities?

On the overview page of the hotel, in the section 'Travel information', you will find more details about parking facilities at or nearby the hotel.

How do I find out if a hotel allows pets?

In the search menu on the left simply click on the link "Show advanced options". Now you can refine your search by selecting different facilities such as "Pets allowed" or "Family rooms."

What do I do when I have a question about the room or hotel?

We advise you to contact the hotel via the Remarks field on the reservation form (in English or the language of the hotel if possible) or send a message to: customer.service@booking.com.

How can I cancel or change my booking?

Please log on to My Booking or View/cancel Reservation using one of the two following methods: 1) Please click on the cancellation/change link provided on your confirmation email, this will take you to your My Booking page. or 2) Click on View/cancel Reservation from the home page and enter your book number and pin number provided when you completed you reservation. From your My Booking page, select My Booking Self Service. Click on change to modify a room or click cancel to cancel the room. Hotel cancellation fees may apply.

Do I pay a cancellation fee?

Cheaphotels4uk.com will NEVER charge you a cancellation fee. However, in order to avoid a cancellation fee from the hotel, please make sure you cancel on time according to the cancellation policy of the hotel. You will find the cancellation policy on the "Hotel Policies" section at the bottom of overview page of the hotel.

How do I know that my booking has been cancelled?

After you have cancelled your reservation you will receive an email to confirm your cancellation. If you do not receive the cancellation email, please send an email with the details of your reservation to customer.service@booking.com.

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